Once we have registered your payment, we will prepare your order for shipping. Shipping usually takes place within 48 hours (working days). You will receive a shipping confirmation by email as soon as the package leaves our warehouse.

Delivery time depends on the destination country:

• Germany: 2–4 business days
• Austria, Netherlands, France, Italy, Spain (mainland): 5–7 business days

Please note: No shipping on weekends and public holidays.

• Germany: €4.50 (free shipping for orders over €50)
• Austria, Netherlands, France, Italy, Spain (mainland): €12.90 (free shipping for orders over €90)

We offer the following payment methods:

• PayPal (also credit card, direct debit, invoice via PayPal)
• Sofortüberweisung (Klarna)
• Amazon Pay

As long as your order has not yet been shipped, we can manually make changes or cancellations. Please contact us as soon as possible at: service@biotary.com or by phone at: +49 (0)785 1485 5890.

You have the right to return items within 14 days of receipt. Please email us your order number in advance at service@biotary.com so that we can provide you with the return form.

Enter your voucher or discount code in the "Voucher Code" field in the shopping cart and confirm by clicking "Redeem". The corresponding amount will be automatically deducted from the total.

Promotional codes are regularly published via our newsletter or through collaborations with influencers. Sign up for our newsletter so you don't miss out on any promotions!

Please document the damage with photos and contact us as soon as possible at service@biotary.com. We will arrange a straightforward solution.

If you wish to delete your customer account, please send us a short message with your request and the email address registered with us to: service@biotary.com. We will handle the deletion in accordance with GDPR.